Rules and regulations of the Internet shopping in Jokers Tattoo LTD
Stating the rules of the contract conclusion of selling by the shop and including information about the seller, shop and consumer rights.
Table of content
§1 Definitions
§2 Contact with the seller
§3 Technical demands
§4 Shopping
§5 Payments
§6 Order process
§7 The recession from the contract
§8 Exceptions of recessing from the contract
§9 Complaints
§10 Personal data
§11 Conditions
§12 Buyers being non-consumers rules
Attachment 1. Recession from the contract form
§1 Definitions
Working days- from Monday to Friday, exceptions – days stated free from work by government
Account- regulated by separate rules, a non-paid function of the Shop (electronic service) thank to which the Buyer can open an Individual Account in our Shop.
Consumer- consumer stated by Civil Code
Buyer- any subject buying in Shop
Regulation- present regulations
Shop- online shop Jokers Tattoo run by the seller under the website https://www.jokerstattoo.co.uk
Seller- JOKERS TATTOO LTD
590 Kingston Road,
London,
SW20 8DN,
United Kingdom. Tel: +44 07754726221
e-mail: shop@jokerstattoo.co.uk
Company Number - 10376217
VAT No. GB256 2582 91
§2 Contact with the seller
Postal address:
59 manor way
Risca, Wales NP11 6aa
United Kingdom
E-mail address: shop@jokerstattoo.co.uk
Phone: +44 07754726221
§3 Technical demands
Should the Shop function, it needs:
• Any device with the Internet access
• Web browser connected to JavaScript and cookie folders
§4 Shopping
• All prices of products are the full price of the product, VAT included.
• Seller keeps attention to the fact that the full price includes: the price of the product and delivery costs if in certain case there is a use.
• The chosen product should be added to the basket in our Shop.
• In the next step, the buyer chooses one of the options available in the Shop: delivery option and payment option, also Buyer provides all personal data needed in processing the order.
• The order is processed after approving its content and accepting general regulations of the Shop by the Buyer.
• Placing the order means setting the agreement between Buyer and Seller.
• Seller is obliged to send the confirmation of buying agreement with the latest date of delivering the product.
• Buyer can register in the Shop, which means opening an Account or place order without registration and put personal details with every order.
§5 Payments
1) Buyer can choose one of the payment options:
a) Traditional bank transfer into Seller’s account
b) Payment platform
• PayPal.
b) Cash payment while picking the product in person
2) By choosing the option to pay in advance, the order has to be paid in 7 days from the date of placing the order.
3) Seller informs that some payment methods, because of its specificity, are valid directly only after placing the order.
4) Buyer accepts automatically electronic invoices while placing the order in Shop. Buyer has full right not to accept this option.
§6 Order process
1) Seller is obliged to deliver the product without defaults.
2) The time or processing the order is stated in Shop.
3) If Buyer chooses payment in advance, Seller processes the order after submitting payment by Buyer.
4) If Buyer chooses the product with the processing time that differs, the order is processed in the time set the same as per product with the longest delivery.
5) The list of countries that we offer delivery:
• The United Kingdom and Northern Ireland
• Poland
• Germany
• Netherland
• Czech Republic
• Republic of Ireland
• Sweden
• Slovakia
• Lithuania
• Norway
• Italy
• France
• Belgium
• Denmark
• Spain
• Portugal
• Austria
• Europe
6) Delivery method depends on the Buyer choice:
• Courier company
• Royal Mail
• Electronic way – regarding digital content
7) Buyer can pick the order in person the office during its working hours.
8) If Buyer picks the order in person, the product is ready to pick on the date specified while processing the order or on the date specified by Seller as sent.
§7 Withdrawal from the contract
1) The consumer has the right to recess from the contract with Seller mediated by Shop, with restriction to provision 8 of Rules and regulations, in term of 14 days without providing reasons.
2) The term of recessing from the contract expires in 14 days from the day of:
• Possessing the product or in which the third party possessed the last object in case of redirecting ownership of multi products, which were delivered separately.
• Possessing the last ordered product or in which third party, not the delivery man himself but stated by customer possessed the last object in case of redirecting ownership of multi products, which were delivered separately.
3) Recessing from the contract, the customer is obliged to inform Seller prior that action, using details included in point 2 of Rules and regulations e.g. written letter sent by post or email.
4) Customer may use the template of the withdrawal form, which can be found at the end of the Rules and regulations, however, it is obligatory.
5) To meet the deadline of recession from the contract, the customer should send information about taking the withdrawal action prior to the final date.
Withdrawal from contract - effects
6) Should the customer recess from the contract, Seller is obliged to return all payments, including delivery costs forthwith (all additional costs regarding the special option of delivery, which differs from the cheapest delivery option), or no longer than 14 days from the day in which Seller was informed about the recession.
7) Seller returns all costs by using the same option as customer chose to pay for products unless the customer agrees with a different option, in which customer is not obliged to cover additional costs regarding other payment option.
8) Seller has the right to belay returning all cost until the customer returns the product or provides the proof of sending the product back to Seller.
9) The customer should send the product back on the following address forthwith: 59 manor way Risca, Wales NP11 6aa
no longer than 14 days from the day of informing Seller about recession form the contract.
10) The customer is obliged to cover all costs related to returning the product.
11. The consumer is liable only for the reduction of the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the good.
12. If due to its nature, the goods cannot be sent back via a normal mode of delivery by post, the consumer will also have to bear the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
13. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the Buyer's payment card.
14. The Seller’s acceptance of the Buyer’s Order shall be effective only where the Seller provides the Buyer with an Order Acknowledgement signed by an authorised representative of the Seller. The Seller has the right to cancel the order and arrange a refund at any point up until dispatch of the goods.
§ 8 Exceptions on the right to withdraw from the agreement
1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
a. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.
b. In which the object of the service is an item subject to rapid deterioration or having a short shelf-life.
c. In which the object of the service is an item delivered in a sealed package, which after opening the packaging cannot be returned due to health protection or hygiene reasons if the packaging was opened after delivery.
d. In which the subject of the service is things that after delivery, due to their nature, are inseparably connected with other things.
e. In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package if the packaging has been opened after delivery.
f. For the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.
g. In which the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline to withdraw from the contract.
h. For delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's explicit consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.
§ 9 Complaints
1. In the event of a defect in the goods, the Buyer has the opportunity to advertise the defective goods on the basis of the warranty or guarantee provided in the Civil Code, if the guarantee has been granted.
2. Using the warranty, the Buyer may, on the terms and in the deadlines specified in the Civil Code:
a. Submit a price reduction statement
b. With a material defect - submit a statement of withdrawal from the contract
c. Demand for the replacement of things to be free of defects
d. Request removal of the defect
3. The Seller asks to submit a complaint based on the warranty to the postal address or electronic address indicated in § 2 of the Regulations.
4. If it turns out that in order to resolve the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver these goods, in the case of the Consumer at the Seller's cost, to the address of 59 manor way Risca, Wales NP11 6aa
5. If the product has been granted an additional warranty, information about it, as well as its terms, is available in the product description in the store.
6. Complaints regarding the operation of the Store should be directed to the e-mail address indicated in § 2 of the Regulations.
7. Consideration of the complaint by the Seller will take place within 14 days.
EXTRAORDINARY METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
8. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others, from:
a. Mediation conducted by the competent regional inspectorate of the Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free.
b. An assistance of the competent and permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration before the arbitral tribunal should be submitted. As a rule, the proceedings are free.
c. Free help from the municipal or Consumer Ombudsman.
d. Internet ODR platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 Personal data
1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). The detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.
§ 11 Disclaimers
1. It is prohibited to provide the Buyer with unlawful content.
2. Each order placed in the Store is a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and for the purpose of the contract.
3. Contracts concluded on the basis of these Regulations shall be concluded in the English language.
4. None of the provisions of these Regulations excludes or limit the rights of the Consumer resulting from the provisions of law.
§ 12 Provisions concerning buyers non-consumers
1. The right to withdraw from a distance contract is not available to an entity other than the Consumer.
2. All liability of the Seller in relation to the Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.
3. The liability of the Seller under the warranty in relation to the Buyer who is not a Consumer is limited to one year from the release of the goods to the Buyer.
4. In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the registered office of the Seller.
Annexe No. 1 to the Regulations
Below is a model withdrawal form from which the Consumer may or may not use:
MODEL FORM OF WITHDRAWING FROM THE AGREEMENT
(this form should be filled in and returned only if you wish to withdraw from the contract)
Postal address:
JOKERS TATTOO LTD
59 manor way
Risca, Wales NP11 6aa
United Kingdom
E-mail address: shop@jokerstattoo.co.uk
Phone: +44 07754726221
- I ......................................................................... I hereby inform about my withdrawal from the sales contract of the following:
...................................................................................................................................................... ..............................................................................
...................................................................................................................................................... ..............................................................................
...................................................................................................................................................... ..............................................................................
- Date of receipt ................................................................................................ ......................................................................................................
- Name and surname of the Consumer (s) ............................................................................................ .........................................................................
- Consumer's Address (s) ............................................ .................................................. .................................................. ......................................
.................................................. .................................................. .................................................. .................................................. ............................
.................................................. ...........................................
Signature of the Consumer
(only if the form is sent in paper version)
Date ............................................
(*) Delete as applicable.
Account regulations in the Jokers Tattoo Ltd store
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations
§ 1 DEFINITIONS
Account - the unpaid Store function (service) regulated in these regulations, thanks to which the Buyer may set up his individual Account in the Store.
Buyers - every entity Buyers in the Store.
Shop - online store Jokers TaTToo LTD run by the Seller at https://www.jokerstattoo.co.uk
Seller - an entrepreneur running a business under the name - JOKERS TATTOO LTD 590 Kingston Road, London, SW20 8DN, United Kingdom. Tel: +44 07754726221
e-mail: shop@jokerstattoo.co.uk
Company Number - 10376217
VAT No. GB256 2582 91
§ 2 CONTACT WITH THE SELLER
1. Postal address JOKERS TATTOO LTD 59 manor way Risca, Wales NP11 6aa
2. E-mail address: shop@jokerstattoo.co.uk
3. Phone: +44 07754726221
§ 3 TECHNICAL REQUIREMENTS
1. For proper functioning and setting up an Account, you need:
• Active e-mail account
• A device with Internet access
• Internet browser that supports JavaScript and cookies
§ 4 ACCOUNT
1. Establishment of the Account is entirely voluntary and depends on the will of the Buyer.
2. The account gives the Buyer additional possibilities, such as: viewing the order history submitted by the Buyer in the Store, checking the order status or editing the Buyer's data.
3. In order to create an Account, complete the appropriate form in the Store.
4. At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller in the scope of keeping the Account on the terms specified in the Regulations.
5. The Buyer may cancel the Account at any time without incurring any costs.
6. In order to cancel the Account, please send your resignation to the Seller at the following e-mail address: shop@jokerstattoo.co.uk, which will result in immediate deletion of the Account and termination of the Account maintenance contract.
§ 5 COMPLAINTS
1. Complaints regarding the functioning of the Account should be sent to the e-mail address shop@jokerstattoo.co.uk
2. Consideration of the complaint by the Seller will take place within 14 days.
EXTRAORDINARY METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others, from:
a. Mediation conducted by the competent regional inspectorate of the Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free.
b. An assistance of the competent and permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration before an arbitral tribunal should be submitted. As a rule, the proceedings are free.
c. Internet ODR platform available at http://ec.europa.eu/consumers/odr/.
§ 6 PERSONAL DATA
1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). The detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.
§ 7 DISCLAIMERS
1. It is prohibited to provide the Buyer with unlawful content.
2. The Agreement regarding the keeping of the Account is concluded in English.
3. In the event of important reasons referred to in paragraph 4, the Seller has the right to amend these Account Regulations.
4. Important reasons referred to in paragraph 3 are:
a. the need to adapt the Store to legal provisions applicable to the activities of the Store
b. improving the security of the service provided
c. changing the functionality of the Account that requires modification of the Account regulations.
5. The Buyer will be informed about the planned change in the Account Regulations at least 7 days before the change is implemented by means of an e-mail sent to the address assigned to the Account.
6. If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller shop@jokerstattoo.co.uk, which will result in the termination of the Account maintenance contract as soon as the planned change enters into force. or earlier if the Buyer makes such a request.
7. In a situation where the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to the termination of the contract in the future.
8. In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the Seller's registered office.
9. None of the provisions of these Regulations excludes or limit the rights of the Consumer resulting from the provisions of law.
Withdrawal from the contract
If you are a consumer - as a rule you have the right to withdraw from a distance contract.
You can withdraw from the contract by submitting a declaration of withdrawal from the contract, e.g. by e-mail sent to shop@jokerstattoo.co.uk
Return the returned item immediately to the following address: Postal address JOKERS TATTOO LTD 59 manor way Risca, Wales NP11 6aa
, but not later than within 14 days from the date on which you resigned from the contract.
You can withdraw from the contract within 14 days.
The fourteen-day period for withdrawal from the contract begins:
• for a contract in which we issue an item, being obliged to transfer its ownership - from taking possession of a third party, other than a carrier, by you or a third party indicated by you,
• for digital content - from the date of conclusion of the contract.
To comply with the deadline, it is enough to send a statement before its expiry.
The payments made by you, including the costs of delivering items on terms specified in the regulations, will be returned to you without delay, but no later than within 14 days from the date of receipt of the declaration of withdrawal from you.
We may withhold the reimbursement of the payment received from you until you receive the item back or provide proof of its return, depending on which event occurs first.
Remember that the right to withdraw from a distance contract is not payable to the consumer, among others in relation to the contract:
• in which the object of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs,
• in which the subject of the service is an item subject to rapid deterioration or having a short shelf-life,
• in which the object of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons if the packaging was opened after delivery,
• in which the object of the service is sound or visual recordings or computer programs delivered in a sealed package if the packaging has been opened after delivery
• for delivery of digital content that is not stored on a tangible medium if the fulfilment of the service started with the consumer's express consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.
Detailed information on withdrawal from the contract can be found in our Sales Regulations.
Complaints
If the product purchased from us proves to be defective, you have the right to advertise it on the basis of warranty. The complaint is best submitted to the e-mail address shop@jokerstattoo.co.uk or by post to the address of Postal addressJOKERS TATTOO LTD 59 manor way Risca, Wales NP11 6aa
If you are not a consumer, we are only liable to you for the amount of your order, within one year of the delivery of the goods. The following provisions apply to consumers.
The advertised goods should be sent to the following address: Postal address JOKERS TATTOO LTD 59 manor way Risca, Wales NP11 6aa
In connection with the disadvantage, you can request:
• exchange of items for free from defects,
• removing the defect,
or make a statement about:
• lowering the price,
• withdrawal from the contract - in the case of a significant defect.
We are liable to you for defects found before the expiry of two years from the date of delivery of the item.
As a rule, you can report a complaint within one year from noticing the defect, but the time for filing a complaint cannot be completed before the expiry of the seller's liability period.
Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint application.
You can find more information about the complaint in our Sales Regulations.
The privacy policy of the Jokers Tattoo Ltd Store https://www.jokerstattoo.co.uk ("Shop")
Dear User!
We care about your privacy and we want you to feel comfortable when using our services. Therefore, below we present the most important information about the rules for processing your personal data and cookies which are used by our Store. This information was prepared to take into account the GDPR, i.e. the general data protection regulation.
PERSONAL DATA ADMINISTRATOR
JOKERS TATTOO LTD 590 Kingston Road, London, SW20 8DN, United Kingdom. Tel: +44 07754726221 e-mail: shop@jokerstattoo.co.uk Company Number - 10376217 VAT No. GB256 2582 91
PERSONAL DATA AND PRIVACY
If you intend to set up a User Account and use our services, you will be asked to provide us with your personal information.
Your data is processed by us for the purposes set out below, related to the functioning of the Store and the provision of services offered in it ("Services").
The purpose of processing:
Depending on what you decide, it can be:
• Provision of services offered in the Store
• Implementation of your orders
• Direct marketing of services offered, other than the newsletter
The basis of processing:
• A sales contract or actions were taken at your request to conclude it (Article 6 (1) (b) of the GDPR)
• A legal obligation imposed on us, e.g. related to accountancy (Article 6 (1) (c) of the GDPR)
• A contract for the provision of services or activities undertaken at your request, aimed at its conclusion (Article 6 paragraph 1 letter b) of the GDPR)
• Our legitimate interest in the processing of data for the purpose of establishing, investigating or defending any claims (Article 6 (1) letter f of the RODO)
• Our legitimate interest in direct marketing (Article 6 (1) (f) of the RODO)
• Our legitimate interest in the processing of data for analytical and statistical purposes (Article 6 (1) (f) of the GDPR)
• Our legitimate interest in the audit of customer satisfaction (Article 6 (1) letter f of the RODO)
Providing data:
• Voluntary, but in some cases, it may be necessary to conclude a contract.
The effect of not providing data:
Depending on the purpose for which the data is provided:
• you cannot register in the Store
• no possibility to use the Store's services
• no possibility to make purchases in the store
PROCESSING PERIOD
We will process your data only for the period in which we will have a legal basis, and thus until:
• cease to burden us with legal obligations, obliging us to process your data
• the possibility of determining, investigating or defending any claims related to the agreement concluded by the Shop by the parties will cease
• your opposition to the processing of your personal data will be accepted - if the basis for the processing of your data was the legitimate interest of the administrator or if the data was processed for the purpose of direct marketing
- depending on what is applicable in the given case and what will happen the latest.
DATA SAFETY
When processing your personal data, we use organizational and technical measures in accordance with the relevant legal provisions.
YOUR RIGHTS
You have the right to request:
• access to your personal data,
• rectification,
• deletion,
• processing restrictions,
• requests to transfer data to another administrator,
And:
• submitting an objection to the processing of your data at any time:
• for reasons related to your particular situation - in relation to the processing of personal data concerning you, based on art. 6 par. 1 lit. f RODO (ie on legally justified interests carried out by the administrator),
• if personal data is processed for direct marketing purposes, to the extent that the processing is related to such direct marketing.
Contact us if you want to exercise your rights.
If you feel that your data is being processed unlawfully, you can submit a complaint to the supervisory authority.
COOKIES
Our Store, like most websites, uses the so-called cookies (cookies). These files:
• they are saved in the memory of your device (computer, telephone, etc.)
• they enable you, among others, to use all functions of the Store
• they do not change the settings of your device
By using the appropriate options of your browser, you can at any time:
• delete cookies
• block the use of cookies in the future
In this store cookies are used to:
• memorizing information about your session
• statistical
• marketing
• providing the Store function
To learn how to manage cookies, including how to disable them in your browser, you can use the help file of your browser. You can read the information about this by pressing F1 in the browser. In addition, you can find the appropriate tips on the following sub-pages, depending on which browser you use:
• Firefox
• Chrome
• Safari
• Internet Explorer / Microsoft Edge
You can find more information about cookies on Wikipedia.
EXTERNAL SERVICES / DATA RECEIVERS
We use the services of third parties to whom your data may be transferred. Below is a list of possible recipients of your data:
• a software provider needed to run an online store
• payment provider
• accounting office
• hosting
• relevant public authorities to the extent that the Administrator is obliged to provide them with data
CONTACT WITH THE ADMINISTRATOR
Do you want to use your personal data rights?
Or maybe you just want to ask about something related to our Privacy Policy?
Write to the e-mail address: shop@jokerstattoo.co.uk